Important Information
& Policies
At TLA Divine Salon and Spa we will do our best to accommodate your needs and desires. These policies are drawn for your comfort and enjoyment. Thank you for your cooperation and patronage.
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Appointments:
We recommend scheduling appointments at least two weeks in advance to guarantee availability, especially for multiple services. However, we encourage you to check with us, as we may be able to accommodate you on short notice. A credit card number is required to hold your appointment. Credit cards or gift certificates will be debited according to our cancellation policy.
Cancellation Considerations:
Your salon and/or spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance for individual services and 48 hours in advance for multiple services, groups and spa packages.
Any cancellations with less than above 24-48 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service(s). Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment at TLA Divine Salon and Spa, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service and do not get compensated for that and it is not fair to them.
When you schedule your appointment at TLA Divine Salon and Spa, you are agreeing to these policies. All services require a credit card, paypal, cash app payment or gift certificate to guarantee a reservation so please have your credit card, gift certificate or other form of payment ready when booking. You will not be billed unless there is a cancellation or no show.
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EFFECTIVE IMMEDIATELY!
We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask that you provide 24 hours notice in the event of a cancellation.
Cancellations and "No Shows" leave gaps in our schedule that cannot be filled without timely notice. This notification courtesy enables us to schedule another client, and in turn maintain a higher availability of appointments for you as well as others.
If 24 hours notice is not given, you will be charged 50% of your scheduled service .
Missed appointments or "no shows" will be charged 100% of the scheduled service. There will be NO EXCEPTIONS!
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.
Arrival Time:
We recommend that you arrive at least 15 minutes prior to scheduled appointment times in order to take care of necessary check-in procedures and allow for parking accommodations at our location.
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Late Arrivals:
Any guest arriving late to scheduled appointment may be subject to rescheduling the service and if you are so late that your service cannot be performed on your service provider’s current schedule, you will be considered a no-show and subject to above policies.
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What Not to Bring:
We recommend that you leave your valuables (i.e. jewelry) at home. TLA Divine Salon and Spa is not responsible for lost or stolen personal items or valuables.
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Returns:
Due to FDA regulations, skincare products purchased at TLA Divine Salon and Spa cannot be returned once they leave our premises. No refunds are given for gift certificates. All retail merchandise may be returned for store credit within 14 days of the purchase, items must have tags and no signs of damage or wear. Merchandise that was purchased on sale is final sale & may not be returned.
Expired Gift Certificates:
Expired gift certificates are not honored.
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Smoking/E-Cigarettes:
For the health and safety of our clients and staff, smoking is not permitted in or around our facility.
Children:
We require that an adult accompany all children. A teen must be 13 years or older and have parent or guardian consent, in order to receive treatment.
Refusing Services:
Licensed professionals perform your services under strict guidelines. We reserve the right to refuse services requested by our guests that are not conforming to our policies.